Privacy Policy

Scalelab is a Bangladesh-based business providing IT services, training, skill development, startup and entrepreneurship support, and related learning services. Scalelab operates under Trade License No. TRAD/DNCC/007452/2026, with its business nature registered as IT Service and Training Center.

This Privacy Policy explains how Scalelab (“Scalelab”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects information when you visit our website, register for our courses or programs, use our learning platforms, participate in webinars or events, communicate with us, purchase our services, or otherwise interact with Scalelab.

This policy has been adapted to Scalelab’s activities from the structure and subject matter of the privacy-policy reference provided by you.

By accessing or using our website, learning platform, applications, programs, courses, webinars, events, or other services, you acknowledge that you have read this Privacy Policy.

1. DEFINITIONS

For the purposes of this Privacy Policy:

“Scalelab”, “We”, “Our”, and “Us” refer to Scalelab and the persons or service providers authorized to operate its services.

“You”, “Your”, “User”, “Learner”, “Founder”, or “Participant” refers to any individual or organization accessing or using Scalelab’s services.

“Website” refers to Scalelab’s official website and associated web pages, subdomains, landing pages, learning portals, and online platforms operated by Scalelab.

“Platform” refers to any Learning Management System, online portal, dashboard, application, community platform, or digital service used by Scalelab.

“Services” include courses, webinars, training, workshops, bootcamps, accelerator programs, startup support, consulting, mentoring, technology services, learning resources, events, certifications, and related services.

“Personal Information” or “Personal Data” means information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

“Third Party” means any individual, company, platform, website, payment provider, technology provider, or organization other than Scalelab and the User.

2. INFORMATION WE MAY COLLECT

Depending on the services you use, we may collect information including:

Full name
Email address
Mobile or telephone number
Country and city
Postal or business address
Date of birth where required
Gender where voluntarily provided or necessary for a particular program
Educational background
Professional background
Job title
Organization or startup name
Startup stage and sector
Business information
Website and social media profile links
LinkedIn profile
Training interests
Course enrolment information
Program applications
Skills and professional interests
CV or résumé
Portfolio
Pitch deck
Business registration information
Identification documents where required for a particular service
Passport or visa-related information where required for international founder programs
Payment and transaction information
Attendance information
Examination or assessment results
Certificates and achievements
Feedback and survey responses
Messages or support requests
Information submitted during mentoring, consulting, accelerator, or training activities.

We only seek information that is reasonably relevant to providing, managing, improving, or administering our services.

3. INFORMATION YOU PROVIDE TO US

We may collect information when you:

Create an account;
Register for a course;
Join a webinar;
Apply for a bootcamp;
Apply for an accelerator;
Apply for a startup mobility or international program;
Purchase a service;
Submit a form;
Participate in an assessment;
Complete a survey;
Request a certificate;
Contact our support team;
Attend an event;
Submit a startup profile;
Upload business documents;
Request mentoring or consulting;
Subscribe to communications;
Participate in a Scalelab community.

Information voluntarily provided by you will generally be treated as Personal Information where it can identify you.

You are responsible for ensuring that information you submit is accurate and that you have the authority to provide it.

4. STARTUP, FOUNDER AND PROGRAM APPLICATION DATA

Some Scalelab programs may require additional information from founders, entrepreneurs, professionals, or businesses.

This may include:

Startup name
Founder information
Incorporation details
Trade license
Company registration documents
Shareholding information
Business model
Product information
Revenue
Funding information
Employee numbers
Market information
Customer information
Pitch deck
Investment requirements
Expansion plans
Preferred destination country
Immigration or startup visa information
Business plans
Financial projections.

We use such information primarily to evaluate applications, provide training, facilitate mentoring, administer accelerator programs, connect participants with relevant opportunities, and support business or market-entry services.

Submission of information to Scalelab does not guarantee admission to a program, funding, visa approval, investment, business registration, immigration approval, or any other third-party decision.

5. AUTOMATICALLY COLLECTED INFORMATION

When you use our website or digital services, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Language
Approximate geographical location
Device identifiers
Pages visited
Time spent on pages
Login activity
Referral source
Course activity
Video or lesson progress
Downloads
Assessment activity
Platform usage data
Cookie information.

We may use this information to operate our platforms, understand user behavior, improve learning experiences, troubleshoot technical problems, prevent abuse, and improve security.

6. HOW WE COLLECT INFORMATION

Information may be collected through:

Scalelab websites;
Learning Management Systems;
Registration forms;
Program application forms;
Webinar registration;
Event registration;
Email;
Telephone;
Social media;
Online meetings;
Surveys;
Payment systems;
Third-party technology platforms;
Partner organizations;
Mentoring and consulting activities;
Authorized Scalelab representatives.

Where appropriate, we will inform you why particular information is required.

7. HOW WE USE YOUR INFORMATION

Scalelab may use your information to:

Deliver Services

Provide courses, classes, workshops, webinars, accelerator programs, mentoring, consulting, startup services, technology services, or other services you request.

Manage Your Account

Create and maintain user accounts, learning profiles, progress records, certificates, and program records.

Process Applications

Review applications for courses, accelerators, startup programs, international programs, scholarships, competitions, internships, or other Scalelab initiatives.

Process Payments

Verify payments, issue invoices or receipts, process refunds where applicable, and maintain transaction records.

Communicate With You

Send:

Registration confirmations
Class information
Program updates
Learning reminders
Certificates
Payment notices
Event information
Support responses
Administrative communications.

Improve Our Services

Analyze how our learners, founders, and customers use our services so we can improve content, systems, products, and programs.

Provide Relevant Opportunities

Where appropriate, we may inform users about relevant Scalelab courses, events, accelerator programs, startup opportunities, workshops, webinars, or services.

Security and Fraud Prevention

Detect suspicious activity, protect accounts, prevent unauthorized access, and maintain the security of our systems.

Legal Compliance

Maintain records and disclose information where reasonably required by applicable laws, regulations, court orders, governmental authorities, or other lawful processes.

8. AI AND TECHNOLOGY SERVICES

Scalelab may use artificial intelligence and automation technologies as part of its learning, administrative, consulting, and productivity services.

For example, AI may assist with:

Learning recommendations
Content generation
Assessment support
Course development
Summarization
Translation
Business analysis
Workflow automation
Customer support
Startup evaluation support
Data categorization.

Where third-party AI services are used, information may be processed by those providers according to their respective terms and privacy practices.

Users should avoid submitting highly confidential, sensitive, proprietary, financial, medical, security-related, or legally privileged information to AI-enabled features unless specifically requested and appropriate safeguards have been communicated.

AI-generated assessments or recommendations may require human review and should not automatically be considered professional, financial, legal, investment, immigration, or regulatory advice.

9. COOKIES AND SIMILAR TECHNOLOGIES

Scalelab may use cookies and similar technologies.

Cookies are small files stored on your device that help websites recognize browsers and remember certain information.

Cookies may be used to:

Keep users logged in;
Remember preferences;
Improve website functionality;
Analyze traffic;
Measure marketing performance;
Understand visitor behavior;
Improve content;
Prevent fraudulent activity.

Third-party analytics, advertising, video, social media, or technology providers may also place cookies according to their own policies.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. PAYMENT INFORMATION

Payments for Scalelab services may be processed using banks, mobile financial services, payment gateways, card processors, or other third-party financial service providers.

Scalelab may receive information such as:

Payer name
Transaction number
Payment amount
Payment date
Payment method
Payment status.

Sensitive card details, banking credentials, PINs, OTPs, or passwords should never be sent directly to Scalelab unless an authorized payment system specifically requires them.

Payment service providers operate according to their own security and privacy policies.

11. THIRD-PARTY SERVICES

Scalelab may use third-party platforms for business operations.

These may include services for:

Learning Management Systems
Website hosting
Cloud computing
Email
Video conferencing
Analytics
Customer relationship management
Payment processing
Marketing
Social media
Artificial intelligence
File storage
Communication
Authentication
Surveys
Certification
Business productivity.

Information necessary for these services may therefore be processed by relevant providers.

Where possible, Scalelab seeks to work with reputable service providers and limits information shared to what is reasonably necessary.

Third-party services remain governed by their own privacy policies and contractual terms.

12. EXTERNAL LINKS

Our website, courses, blogs, learning materials, or community platforms may contain links to websites operated by third parties.

Scalelab does not control those websites.

A link from Scalelab does not necessarily mean that Scalelab endorses the website, organization, product, privacy practice, or content.

Before providing personal information to another website, you should review its privacy policy.

13. INFORMATION SHARING AND DISCLOSURE

Scalelab does not sell or rent users’ Personal Information as a normal part of its business.

However, information may be disclosed in limited circumstances.

Service Providers

Information may be shared with technology providers, payment processors, instructors, trainers, consultants, mentors, contractors, or other providers where necessary to deliver the requested service.

Program Partners

Some accelerator, mobility, entrepreneurship, training, scholarship, competition, or international programs may involve third-party partners.

Relevant application information may be shared with such partners where this is reasonably necessary for the program.

Where practical, users will be informed when their application will be provided to an external organization.

Legal Requirements

We may disclose information when required to:

Comply with applicable law;
Respond to lawful government requests;
Comply with a court order;
Investigate suspected fraud;
Protect Scalelab’s legal rights;
Protect users;
Prevent serious harm;
Enforce our terms.

Business Transfers

If Scalelab is reorganized, acquired, merged, transferred, or sold, relevant information may form part of the transferred business assets.

Where reasonably required, affected users may be informed.

14. TRAINERS, MENTORS AND CONSULTANTS

Scalelab may engage trainers, mentors, instructors, consultants, evaluators, experts, and program partners.

These individuals may access information required to perform their respective responsibilities.

For example, a mentor may receive information about a participant’s startup when mentoring that startup.

Such access should be limited to information reasonably required for the relevant activity.

15. PHOTOGRAPHY, VIDEO AND EVENTS

Scalelab may organize:

Classes
Workshops
Webinars
Bootcamps
Conferences
Competitions
Accelerator sessions
Demo days
Networking events.

Photography, audio recording, screenshots, and video recording may occur during these activities.

Such material may be used for:

Documentation
Program reporting
Educational purposes
Social media
Website content
Promotional materials
Event highlights.

Where individual consent is legally or reasonably required, Scalelab will seek appropriate authorization.

Participants who have specific concerns about being photographed or recorded should communicate them to the program organizer before participation where practicable.

16. MARKETING COMMUNICATIONS

If permitted, Scalelab may send information about:

Courses
Webinars
Training programs
Startup programs
Accelerator opportunities
Events
New services
Special offers
Relevant educational content.

You may request to stop receiving promotional communications.

However, even after opting out of promotional communications, Scalelab may still send essential service-related messages relating to purchases, classes, registrations, certificates, accounts, security, or ongoing programs.

17. DATA RETENTION

Scalelab retains information only for as long as reasonably necessary for:

Providing services;
Maintaining academic or training records;
Issuing or verifying certificates;
Managing accounts;
Maintaining financial records;
Resolving disputes;
Meeting contractual requirements;
Preventing fraud;
Meeting legal requirements;
Maintaining legitimate business records.

Different categories of information may have different retention periods.

Some information may remain temporarily in secure backups even after removal from active systems.

18. ACCESSING AND CORRECTING YOUR INFORMATION

You may contact Scalelab to request reasonable access to Personal Information we maintain about you.

Where appropriate, you may also request:

Correction of inaccurate information;
Updating outdated information;
Deletion of certain information;
Withdrawal of particular consent;
Removal from marketing communications.

Certain information may need to be retained for legal, contractual, accounting, security, certification, dispute-resolution, or legitimate administrative purposes.

Therefore, a deletion request does not necessarily mean that every record can immediately be removed.

19. ACCOUNT RESPONSIBILITY

Where Scalelab provides account-based services, users are responsible for:

Keeping passwords confidential;
Preventing unauthorized access;
Using their own login credentials;
Providing accurate information;
Informing Scalelab of suspected account compromise.

Do not provide your account password or authentication codes to another person.

20. DATA SECURITY

Scalelab treats information security seriously and may use appropriate administrative, technical, and organizational safeguards to protect information.

Depending on the system, these measures may include:

Access controls
Password protection
Authentication
Secure cloud systems
Encrypted communications
Restricted administrative access
Security monitoring
Backup systems
Employee or contractor confidentiality requirements.

However, no internet-based platform, electronic transmission, or storage system can guarantee absolute security.

Users should therefore also take reasonable precautions when using online services.

21. INTERNATIONAL DATA PROCESSING

Scalelab may use technology services, cloud systems, AI platforms, instructors, consultants, or business partners located outside Bangladesh.

As a result, certain data may be processed or stored in another country.

Those jurisdictions may have data protection laws different from those of Bangladesh.

Where reasonably possible, Scalelab seeks to use reputable service providers and appropriate safeguards.

22. CHILDREN AND YOUNG LEARNERS

Certain Scalelab educational services may be available to younger learners.

Where a service specifically targets minors, Scalelab may require registration or authorization from a parent, guardian, educational institution, or other authorized adult where appropriate.

Parents or guardians who believe that a child has submitted Personal Information to Scalelab without appropriate authorization may contact us to request review or removal.

23. CONFIDENTIALITY

Scalelab will take reasonable steps to maintain the confidentiality of information supplied to us.

However, users participating in group training, networking sessions, accelerator programs, workshops, discussion forums, or public events should understand that information they voluntarily disclose to other participants may no longer remain private.

Founders should avoid revealing trade secrets, passwords, confidential intellectual property, undisclosed financial information, or other highly sensitive business information in public or group environments unless disclosure is intentional.

24. INTELLECTUAL PROPERTY AND USER SUBMISSIONS

Participants may submit:

Assignments
Business plans
Pitch decks
Designs
Videos
Documents
Startup information
Portfolios
Project work.

Ownership and usage of such materials may also be governed by the relevant course, competition, accelerator, or program terms.

Unless otherwise stated, providing a document for evaluation does not automatically transfer ownership of that document or intellectual property to Scalelab.

25. DISCLAIMER REGARDING INTERNET SECURITY

Although Scalelab takes reasonable measures to protect information, no online environment is completely secure.

Events beyond our reasonable control may include:

Cyberattacks
Unauthorized interception
Malware
Platform vulnerabilities
Third-party breaches
User account compromise.

Accordingly, Scalelab cannot guarantee that unauthorized access will never occur.

26. YOUR RESPONSIBILITIES

When using Scalelab’s services, you should:

Provide accurate information;
Protect your passwords;
Avoid submitting unnecessary sensitive data;
Review third-party privacy policies;
Use secure devices;
Inform us about suspected unauthorized account use;
Obtain permission before submitting another person’s information.

If you submit information concerning employees, co-founders, customers, students, or other individuals, you are responsible for ensuring that you are authorized to provide such information.

27. DISPUTES AND JURISDICTION

This Privacy Policy and disputes arising from the use of Scalelab services will be governed by applicable laws of Bangladesh.

Where practicable, the parties should first attempt to resolve a dispute through direct discussion and mutual settlement.

Where an amicable settlement cannot be reached, disputes may be addressed through appropriate mediation, arbitration, or judicial procedures as permitted under applicable Bangladeshi law.

Unless otherwise required by applicable law or agreed in writing between the parties, relevant proceedings will take place in Dhaka, Bangladesh.

28. CHANGES TO THIS PRIVACY POLICY

Scalelab may update this Privacy Policy periodically to reflect:

Changes in our services;
New technologies;
New programs;
Changes in legal requirements;
Security improvements;
Changes in business operations.

The revised policy may be published on our website with an updated “Last Updated” date.

Where a change materially affects users’ rights or how their Personal Information is handled, Scalelab may provide additional notice where appropriate.

Continued use of our services after an updated policy becomes effective may constitute acknowledgment of the updated policy, subject to applicable law.

29. CONTACT AND PRIVACY COMPLAINTS

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your Personal Information, you may contact:

Scalelab
Business Type: IT Service and Training Center
Location: Dhaka, Bangladesh
Trade License: TRAD/DNCC/007452/2026

Email: scalelab.academy@gmail.com
Website: https://scalelabglobal.com

Please provide sufficient details for us to identify and respond to your request.

30. CONSENT

By voluntarily registering for, purchasing, accessing, applying to, or participating in Scalelab services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of information as described herein, subject to applicable law.

Where a particular activity requires separate consent—for example, sharing an accelerator application with an overseas partner—we may request additional consent separately.