Cancellation & Refund Policy

This Cancellation & Refund Policy applies to paid courses, webinars, workshops, bootcamps, training programs, and other eligible learning services purchased directly from Scalelab.

What is a refund?

A refund is the return of an eligible payment made for a Scalelab service.

A learner may request a refund when:

  • The learner is unable to access the purchased course or service because of a technical issue on Scalelab’s website or learning platform.
  • Scalelab fails to provide important course resources or services that were clearly promised at the time of purchase.
  • The learner mistakenly purchases one Scalelab course instead of another.
  • The learner mistakenly purchases a live course instead of a recorded course, or vice versa.

All refund requests are subject to verification and approval by Scalelab.

How to request a refund

If you have purchased an individual course, bundle, webinar, workshop, bootcamp, or other eligible paid learning service, you may request a refund within 48 hours of payment, unless a different refund period is specifically stated for that program.

To request a refund, contact Scalelab through our official support channel and provide:

  1. Your full name;
  2. Registered email address;
  3. Registered phone number;
  4. Course or program name;
  5. Payment date;
  6. Transaction or payment reference;
  7. Reason for requesting the refund.

Support Email: [Insert Scalelab support email]
Support Phone/WhatsApp: [Insert Scalelab contact number]

A refund request will only be considered valid if it is submitted through an official Scalelab communication channel within the applicable refund period.

Refund processing time

After a refund request has been successfully reviewed and approved, the refund will normally be processed within 7–14 working days.

Where possible, the refund will be returned through the same payment method used for the original purchase.

In some cases, Scalelab may provide the refund as:

  • A course credit;
  • A voucher;
  • A transfer to another Scalelab course or program.

The actual time required for funds to appear in your account may depend on the bank, payment gateway, mobile financial service, card issuer, or other payment provider.

When will a refund not be applicable?

A refund will normally not be available in the following circumstances:

  • The refund request is submitted more than 48 hours after the purchase, unless a different refund period applies to the specific service.
  • The learner has already completed the course and received a certificate.
  • The learner requests a refund and subsequently continues using the course or service while the refund request is being reviewed.
  • The learner substantially uses the paid course after submitting a refund request.
  • More than 5% of the premium or paid video content has been completed before the refund request.
  • Course materials, templates, premium resources, downloadable files, recordings, or other substantial digital resources have already been accessed or downloaded.
  • The learner has completed an assessment, examination, certification activity, or final project associated with the course.
  • The learner fails to attend a scheduled live class, webinar, consultation, mentoring session, workshop, or bootcamp for reasons not caused by Scalelab.
  • The learner changes their mind after substantially accessing or using the purchased service.
  • Incorrect information provided by the learner prevents Scalelab from delivering the service.
  • The purchase was made under a clearly stated non-refundable offer, campaign, event, or service.
  • The product is an e-book or another immediately downloadable digital product identified as non-refundable at the time of purchase.

When will a refund be applicable?

A refund or course transfer may be considered in the following situations:

Wrong course purchased

If you mistakenly purchase one Scalelab course instead of another, Scalelab may allow the payment to be transferred to another eligible course.

If the new course price is:

Higher than the original course:
You will need to pay the difference.

Lower than the original course:
Scalelab may refund the difference through the original payment method or provide equivalent Scalelab credit or a voucher.

Promised service not provided

A refund may be considered if Scalelab fails to provide a significant resource, feature, class, or service that was clearly included in the published course or program offering.

Technical access failure

A refund may be considered if a verified technical problem on Scalelab’s platform prevents you from accessing the purchased service and Scalelab is unable to resolve the issue within a reasonable period.

Live and recorded course purchase error

If you accidentally purchase a live version of a course instead of the recorded version, or vice versa, Scalelab may transfer the enrolment or adjust the payment where reasonably possible.

Webinars and live events

Refund conditions for webinars, live workshops, bootcamps, mentoring sessions, and similar scheduled services may differ from self-paced courses.

Unless otherwise stated on the registration page:

  • A refund request must be made at least 48 hours before the scheduled event.
  • No refund will normally be provided after the learner has attended or accessed the event.
  • Failure to attend an event does not automatically qualify for a refund.
  • If Scalelab cancels the event, participants may receive a full refund, transfer, voucher, or access to a rescheduled session.
  • If an event is rescheduled, registered participants will normally be given the option to attend the rescheduled event or receive an appropriate alternative, subject to the event-specific terms.

Bootcamps, accelerator programs and cohort-based programs

Certain Scalelab programs may involve instructor allocation, limited seats, mentors, external experts, application processing, onboarding, assessments, or other costs incurred before the program begins.

Because of this, such programs may have a separate cancellation and refund policy.

Where a program-specific refund policy is published on the application, registration, payment, or offer page, that program-specific policy will take priority over this general policy.

Application fees, assessment fees, administrative fees, visa-processing-related charges, third-party fees, or other fees identified as non-refundable will not normally be refunded.

Participation in a Scalelab accelerator, founder mobility program, or international startup program does not guarantee visa approval, immigration approval, investment, business registration, funding, or acceptance by any government or third-party organization. Rejection by a third party does not automatically create a right to a refund unless Scalelab specifically states otherwise in the relevant program terms.

What happens after you request a refund?

Once a refund request has been submitted, Scalelab may temporarily restrict access to the relevant course or service while the request is reviewed.

If the refund is approved:

  • Your enrolment may be cancelled;
  • Access to the course or service may be removed;
  • Course progress may be deleted or reset;
  • Certificates or eligibility for certificates related to the refunded purchase may be cancelled;
  • Downloadable or premium resources may no longer be available.

If you later purchase the same course again, you may need to begin the course from the start.

Refund confirmation

Once an approved refund has been processed, Scalelab may send a confirmation through your registered:

  • Email address;
  • Mobile number;
  • WhatsApp number; or
  • User account.

If more than 14 working days have passed after Scalelab confirms that a refund has been processed, you may contact our support team with your transaction information.

Promotional discounts and vouchers

Purchases made using promotional discounts, coupons, vouchers, scholarships, credits, or special campaigns remain subject to this Refund Policy and any additional conditions stated for that particular promotion.

Promotional vouchers, free credits, or complimentary access generally have no cash value and cannot be exchanged for cash unless explicitly stated otherwise.

Third-party payments

Where payment has been made through a third-party platform, marketplace, bank, payment gateway, mobile financial service, or other provider, additional refund rules or processing times imposed by that provider may apply.

Scalelab is not responsible for delays caused solely by a bank, card issuer, payment gateway, or other third-party payment provider after Scalelab has properly initiated an approved refund.

Abuse of the refund policy

Scalelab reserves the right to reject refund requests where there is reasonable evidence of:

  • Fraud;
  • Repeated misuse of the refund system;
  • Unauthorized sharing of course materials;
  • Account abuse;
  • False information;
  • Attempts to access substantial course content and then obtain a refund;
  • Violation of Scalelab’s Terms and Conditions.

Any such decision will be based on the circumstances of the individual case.

Cancellation by Scalelab

Scalelab may cancel or reschedule a course, webinar, workshop, bootcamp, mentoring session, or other service due to circumstances such as:

  • Instructor unavailability;
  • Technical problems;
  • Insufficient enrolment;
  • Operational requirements;
  • Emergencies;
  • Events beyond Scalelab’s reasonable control.

Where Scalelab permanently cancels a paid service before delivery, affected customers may be offered an appropriate:

  • Full or partial refund;
  • Transfer;
  • Replacement program;
  • Voucher; or
  • Rescheduled service.

The appropriate remedy will depend on the circumstances and the portion of the service already delivered.

Changes to this policy

Scalelab reserves the right to update or modify this Cancellation & Refund Policy from time to time.

Any updated version will become effective when published on Scalelab’s website or otherwise communicated to users.

However, refund requests relating to an earlier purchase will generally be considered based on the applicable terms presented at the time of that purchase, subject to applicable law.

Contact Scalelab

For cancellation, refund, payment, or enrolment-related questions, contact:

Scalelab
Dhaka, Bangladesh

Support Email: scalelab.academy@gmail.com
Phone/WhatsApp: +8801826387144
Website: https://scalelabglobal.com

For faster processing, please include your registered email or phone number, course/program name, payment amount, payment date, and transaction ID with your request.